Here you will find answers to frequently asked questions about fault code readers, OBD2 readers, diagnostic cables, delivery, open purchase policy, and compatibility. Please read through the questions before ordering, especially if you are unsure which product suits your car.
Delivery and orders
What is the delivery time?
Normal delivery time at Felkodslasare.se is usually 1–3 days. When your order is shipped, you will receive an email with a tracking number or delivery information.
Will I receive a tracking number?
Yes, once your order has been shipped, you will receive delivery information via email so you can easily track your package.
Why haven't I received a tracking number yet?
Tracking numbers are sent once the order has left our warehouse. If you recently placed your order, it may still be in processing.
Open purchase policy and returns
Do I have an open purchase policy?
Yes, you have a 14-day open purchase policy for unused fault code readers. The product must be unused, complete, and in an unchanged condition.
Can I return a used fault code reader?
The open purchase policy only applies to unused products. A fault code reader or diagnostic cable that has been used, connected, activated, or installed cannot normally be returned under the open purchase policy.
How do I make a return?
Contact us before returning an item. Provide your order number, which product the return concerns, and why you want to return it, and we will get back to you with instructions.
Compatibility and use
How do I know which fault code reader suits my car?
Read the product information carefully and check the car model, model year, connection, app/program, and features. Compatibility may vary depending on the car, engine, model year, and the type of troubleshooting you want to perform.
Do all OBD2 readers work on all cars?
No, not always. Many OBD2 readers work for basic engine-related fault codes on OBD2-compatible cars, but support for other systems such as ABS, SRS, service reset, coding, or brand-specific functions varies between products and vehicles.
Can I clear all fault codes with a fault code reader?
It depends on the product you are using, the car you have, and the system the fault code belongs to. A simpler OBD2 reader can often read and clear engine-related fault codes, while more advanced systems may require special diagnostic tools or software.
What is OBD2?
OBD2 is a standardized diagnostic connection used in many cars to read information from the car's systems. Through the OBD2 port, a fault code reader or adapter can be connected to read fault codes and other diagnostics.
What is ELM327?
ELM327 is a common type of OBD2 adapter used with apps or programs to read information from the car. Functions and compatibility may vary depending on the adapter, app, car model, and system.
Do I need an app or software?
Some products work independently, while others require an app or software on a mobile phone, tablet, or computer. Always read the product information to see what applies to the current product.
Can I use the fault code reader for multiple cars?
It depends on the product and which cars you want to use it for. Some fault code readers work broadly with OBD2-compatible cars, while others are adapted for specific brands, systems, or programs.
Product information
What is the difference between a fault code reader and a diagnostic cable?
A fault code reader is often a standalone tool or an adapter for reading fault codes. A diagnostic cable is usually used with computer programs or special software and can be adapted for specific car brands or systems.
Can you guarantee that a product will work with my car?
We can help with information based on the product description, but compatibility can be affected by car model, model year, engine, software, app, and the function you want to use. Always read the product information carefully before purchasing.
What do I do if I am unsure before buying?
Please contact us before ordering. State your car model, model year, and the function you want to use the product for, and we will try to help you choose the right product.
Contact
How do I contact you?
You can contact us via the store's contact page. Please include your order number if the question concerns an existing order.