Here you will find information about what applies to returns, open purchases, and refunds when you shop at Felkodslasare.se. We want it to be clear and secure to order fault code readers, OBD2 readers, diagnostic cables, and accessories from us.
14-day open purchase policy
At Felkodslasare.se, you have a 14-day open purchase policy on unused fault code readers. This means you can return the product within 14 days of receiving it, provided it is unused, complete, and in an unaltered condition.
The product must be returned with its original packaging, manuals, cables, adapters, and any other accessories that came with the delivery.
Unused product
For the open purchase policy to apply, the product must be unused. Fault code readers, diagnostic tools, and cables must not have been used, connected, activated, or installed in a way that prevents the product from being sold as new.
Check compatibility before purchase
Fault code readers, OBD2 readers, ELM327 adapters, diagnostic cables, and adapter cables may have different compatibility depending on the car model, year of manufacture, engine, app, software, and the function you wish to use.
Therefore, always read the product information carefully before ordering. Feel free to contact us before purchasing if you are unsure which product suits your car or needs.
How to request a return
Always contact us before returning an item. Provide your order number, the product the return concerns, and why you wish to return it, and we will get back to you with instructions.
Do not return items without contacting us first, as this may slow down the processing of your return.
Return shipping
The customer is normally responsible for return shipping for open purchases, unless otherwise agreed. The product must be well-packaged to prevent damage during transport back to us.
Refund
Once we have received and inspected the return, approved returns will be refunded via the same payment method used for the purchase.
Refunds are issued once the return has been approved. If the product is not unused, complete, or in a marketable condition, deductions may be made or the return may be denied.
Complaint
If you suspect a product is faulty or damaged, please contact us as soon as possible. Describe the problem and feel free to include pictures or other information that makes it easier for us to help you.
A complaint is assessed on a case-by-case basis. If the fault is covered by the right to claim, we will assist you further according to current regulations.
Questions about returns
If you have questions about open purchase, returns, or complaints, please feel free to contact us. Please include your order number if the question concerns an existing order.