Here you will find information on what applies if you suspect that a product from Felkodslasare.se is faulty, damaged, or not functioning as it should.
If the product does not work as expected
Code readers, OBD2 readers, ELM327 adapters, diagnostic cables, and adapter cables can function differently depending on the car model, year of manufacture, engine, app, software, and the function you wish to use.
Therefore, if a product does not work as you expected, it does not always mean that the product is defective. In some cases, it may be due to compatibility, settings, incorrect app/software, or that the product does not support the function you are trying to use.
Check this first
Before contacting us, we recommend that you check:
- That the product is correctly connected.
- That the car has the correct connection and support for the function you wish to use.
- That the correct app or software is being used.
- That the app or program has the correct settings.
- That the car is turned on or has the ignition in the correct position according to the product's instructions.
- That the product information matches the use you are trying to make.
Complaint
If you suspect that the product is faulty or damaged, please contact us as soon as possible. Clearly describe the problem and, if possible, provide the order number, product name, and how the product has been used.
Feel free to attach images, error messages, or other information that can help us understand the problem. The more information we receive initially, the faster we can help you.
Assessment of a complaint
A complaint is assessed on a case-by-case basis. If the product proves to be faulty and the fault is covered by the right to complain, we will assist you further according to current regulations.
If the problem is due to incorrect use, incorrect app/software, lack of compatibility, or use outside the product's specified functions, it is normally not considered a product defect.
Shipping damage
If the package or product is damaged upon delivery, you should contact us as soon as possible. Save the packaging, product, and any accessories until the matter has been resolved.
Please take pictures of the damage, both on the outer packaging and the product, so that we can assist you further.
Important about compatibility
Compatibility can vary between different cars, model years, apps, and diagnostic programs. Therefore, always read the product information carefully before purchasing and feel free to contact us before ordering if you are unsure.
How to contact us
For complaints or questions about warranty, you are welcome to contact us via the store's contact page. Please provide the order number, product name, and a clear description of the problem.