Here you will find our terms and conditions for orders at Felkodslasare.se. By placing an order, you agree to the terms below. We want it to be clear and safe to buy fault code readers, OBD2 readers, diagnostic cables, adapter cables, and accessories from us.
Ordering
When you place an order with Felkodslasare.se, you will receive an order confirmation via email. Always check that details such as name, address, phone number, and email address are correct.
If anything in the order confirmation is incorrect, you should contact us as soon as possible.
Prices and Payment
All prices are shown in Swedish kronor. Any shipping costs and available payment options are shown at checkout before you complete your purchase.
Payment is made via the payment methods offered at checkout. The order is processed once the order is completed and payment is approved.
Delivery
Normal delivery time at Felkodslasare.se is usually 1–3 days. When your order is shipped, you will receive delivery information and a tracking number via email so you can track your package.
In some cases, delivery time may be affected by holidays, high load, or delays with the carrier.
Right of Return
You have a 14-day right of return on unused fault code readers. The product must be unused, complete, and in an unaltered condition for the right of return to apply.
The product must be returned together with the original packaging, manuals, cables, adapters, and any other accessories that came with the delivery.
Returns
Always contact us before returning an item. Provide the order number and which product the return applies to, and we will get back to you with instructions.
The customer is normally responsible for return shipping for the right of return, unless otherwise agreed.
Complaints
If you suspect that a product is faulty or damaged, you should contact us as soon as possible. Describe the fault clearly and preferably attach pictures or other information that helps us assess the matter.
A complaint is assessed on a case-by-case basis. If the fault is covered by the right to complain, we will help you further according to current regulations.
Compatibility
Fault code readers, OBD2 readers, ELM327 adapters, diagnostic cables, and adapter cables may have different compatibility depending on the car model, year of manufacture, engine, app, software, and the function you wish to use.
Always read the product information carefully before purchasing. Feel free to contact us before ordering if you are unsure which product suits your car or your needs.
Use of Products
Products must be used according to the product information and any instructions. Fault code readers and diagnostic tools can show information from the car, but they do not always replace professional troubleshooting or workshop diagnostics.
In case of serious faults, warning lights, or safety-related problems, the car should be checked by a professional or workshop.
Unclaimed Packages
If a package is not collected and is returned to us, costs for shipping, return shipping, and handling may apply.
Contact
If you have questions about your order, delivery, return, or product, please contact us. Please provide your order number if the question concerns an existing order.